Delivery App CEO Denounces Disturbing Allegations of Exploiting Desperate Drivers
A top executive from a prominent food delivery service has expressed strong condemnation of the accusations circulating on social media that an unidentified delivery app is assigning a "desperation" rating to its drivers. He stated that anyone who deemed such a tactic permissible would be dismissed instantly.
This senior executive responded to a contentious, anonymous post on a popular social media platform reportedly made by a former app developer. The post, which has sparked considerable debate online, accuses an unnamed food delivery service of questionable internal practices.
A Closer Look at the Controversial Post
The anonymous social media post allegedly from a developer of the delivery service has been the subject of heated discussions. The post, which got a wide range of reactions and shares, has been dismissed as a sham by some technology and democracy enthusiasts. However, it was too late as it had already caught the attention of the prominent executive, leading to a strong public denouncement.
The post alleges that the unnamed food delivery service holds weekly meetings where product managers strategize on how to extract more work from their "human assets" - the delivery drivers. The anonymous author of the post criticizes this approach, saying, "They treat these people as if they were resources in a video game, not parents struggling to pay their rent."
Claims of a 'Desperation Score'
According to the contentious post, the delivery service assigns a 'desperation score' to drivers based on their conduct at work. This hidden metric reportedly identifies drivers who readily accept low-paying orders and subsequently bars them from seeing higher-paying assignments.
The anonymous poster, who claimed to have recently resigned and authored the post on a public computer, further alleged that the delivery service deceives its customers with false promises of speedy deliveries and vague driver benefit fees.
Disputed Delivery Practices
Another allegation in the post is that the so-called 'priority orders' are not delivered any faster than what were previously standard orders. The post claims that normal orders have simply been slowed down by five to ten minutes to make priority orders appear faster by comparison. The post also accuses the delivery service of being deliberately ambiguous about a driver 'benefit fee', misleading customers into thinking they are helping drivers when, in fact, the money is going into a corporate fund.
The anonymous post, which concludes with the statement "I'm drunk and I'm angry," has certainly drawn attention and provoked a strong response from the senior executive of a leading delivery service.
In a response to the post, the executive stated with emphasis, "This is not reflective of our company's culture, and anyone who promotes or tolerates the kind of actions described in this post would be immediately dismissed."